Privacy Policy
Effective Date: 03.08.2025
Cosmos Pharma UK Limited we respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, in compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and relevant MHRA guidance.
1. Who We Are Data Controller:
Cosmos Pharma UK Limited
Registered Office: 808 Green Lane, Dagenham, RM8 1YT
Company Registration Number: 15987926
Email: info@cosmospharma.co.uk
Phone: +44 (0)20 8194 1615
We are a UK-based pharmaceutical company regulated by the Medicines and Healthcare products MHRA.
2. What Data We Collect When you use our website, we may collect:
(a) Information you provide directly Name, email address, phone number (via contact forms) Business details if you submit enquiries about our products or services
(b) Information collected automatically IP address, browser type, and device details Cookies and usage analytics (see Section 8 – Cookies)
(c) Regulatory-related submissions If you contact us to report a medical product concern or adverse event, we may collect medical and health-related data in line with MHRA reporting requirements.
3. How We Use Your Data We process your data for the following purposes:
Responding to enquiries or requests you submit Providing product or service information Ensuring compliance with MHRA and GDP (Good Distribution Practice) requirements Maintaining website security and performance Analysing website traffic to improve user experience Handling adverse event reports and product quality issues in line with MHRA obligations
4. Legal Basis for Processing We process personal data under the following UK GDPR legal bases:
Consent – when you agree to receive communications or cookies
Contract – when processing is necessary for an agreement with you
Legal obligation – when required for MHRA reporting or compliance with UK laws Legitimate interests – for security, business administration, and website improvements
5. How We Share Your Data We may share your personal data with:
MHRA and other regulatory authorities – when required for compliance or safety reporting
Service providers – who manage our website hosting, analytics, and security (bound by confidentiality agreements)
Legal entities – if required by law, court order, or regulatory request
Business partners – if you request product information or services from them
6. International Data Transfers
Your personal data is normally processed within the UK. If any transfer outside the UK occurs, we will ensure adequate safeguards such as UK International Data Transfer Agreements (IDTA) or Standard Contractual Clauses (SCCs).
7. Data Retention We keep your data only as long as necessary to fulfil the purposes outlined in this policy:
General enquiries: up to 12 months
Adverse event reports: as required by MHRA (minimum of 10 years from last batch expiry) Website analytics: typically up to 26 months
8. Cookies and Tracking Technologies We use cookies to:
Remember your preferences
Monitor site performance
Analyse visitor behaviour for improvements
You can manage or disable cookies via your browser settings. For details, see our Cookie Policy.
9. Your Rights Under UK GDPR, you have the right to:
Access your personal data
Request correction or deletion
Restrict processing
Object to processing
Data portability
Withdraw consent (where processing is based on consent) To exercise these rights, contact us at info@cosmospharma.co.uk
10. Data Security We protect your personal data with:
Encryption in transit (SSL/TLS)
Access controls and authentication
Regular backups and monitoring
Procedures to detect and respond to data breaches in line with MHRA expectations for data integrity and traceability
11. Changes to This Policy
We may update this Privacy Policy to reflect changes in laws, guidance, or our practices. The updated policy will be posted on this page with a new effective date.
12. Contact Us
If you have any questions about this policy or how we handle your data, contact:
Data Protection Officer Cosmos Pharma UK Limited 808 Green Lane, Dagenham, RM8 1YT
Email: info@cosmospharma.co.uk
Phone: +44 (0)20 8194 1615
If you are unsatisfied, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.
Data Controller
Alpesh Patel
Collected Personal Data
Cosmos lists basic contact information and usage data
more sensitive categories are handled only with evident consent or not at all
Purpose of collecting data
Cosmos Pharma collects personal data through its website in line with UK GDPR and MHRA expectations to ensure that information is used lawfully, fairly, and transparently. The purposes include:
Responding to Enquiries
To process and respond to queries submitted via contact forms, email, or phone.
Lawful basis: Legitimate interest / Consent.
Providing Product and Service Information
To share details about our medicines, devices, or healthcare services, including updates or safety information when required.
Lawful basis: Legal obligation / Public task (where safety-related).
Pharmacovigilance & Safety Reporting (if applicable)
If you submit a report about side effects or device safety, we collect health-related data to monitor product safety, as required by MHRA pharmacovigilance regulations.
Lawful basis: Legal obligation / Public interest in public health.
Improving Website Functionality
To analyse website usage, improve performance, and ensure security of our online services.
Lawful basis: Legitimate interest.
Marketing & Communications (with consent)
To send newsletters, product updates, or event invitations if you subscribe.
Lawful basis: Consent (you can withdraw at any time).
Regulatory & Legal Compliance
To comply with MHRA and other regulatory requirements relating to medicines, medical devices, and healthcare products.
Lawful basis: Legal obligation.